Recent Posts From Leadership

Lead With Authenticity

It used to be that leadership created an intentional barrier between...

A Promise of Positivity

  I took my promise of positivity on January 30th, 2014.  No, I...

Become An Organic Leader

Whats one thing you don’t need to be a leader?  Written permission from...

Recent Posts From Customer Service

Carvana: CX and Car Buying Finally Meet!

How Carvana is leveraging customer experience principles to revolutionize...

Why Your Quality Management Program Stinks

Tips for creating a customer-centric quality management program.   When...

Creating Quality Customer Service Interactions With DiSC

  Using DiSC in a customer service context to enhance both the customer...