Recent Posts From Leadership

Lead With Authenticity

It used to be that leadership created an intentional barrier between...

A Promise of Positivity

  I took my promise of positivity on January 30th, 2014.  No, I...

Become An Organic Leader

Whats one thing you don’t need to be a leader?  Written permission from...

Recent Posts From Customer Service

Creating Quality Customer Service Interactions With DiSC

  Using DiSC in a customer service context to enhance both the customer...

Customer Service at Sea

Customer experience lessons enhanced by the open ocean. With all the trouble...

Speaking The Language Of CX Value

How to foster a customer-centric mindset in a dollars-driven reality. For...