Welcome to CustomerCentricSupport.com!

This is a place for anyone wanting to provide better customer service.  It’s goal to create engaging, innovative and personalized service transactions.  While the site is mainly geared for those working in  small to medium technical service centers, there will be something for everyone. We will provide you with great resources, challenge you, inform you, and ultimately make you better at your job.

About Me

Nate Brown has had an outstanding day when he is able to help customers.   His ambition is to create outstanding service interactions through creativity, knowledge and professionalism.  He is an HDI certified Support Center Manager, VP of Communication for the HDI Music City Chapter and is the founder and primary author for the service blog CustomerCentricSupport.com.  He has been recognized among the “Top 50” thought leaders through ICMI and “Top 25” for HDI.


Looking for a Speaker?  Nate has been entertaining and educating audiences on a variety of CX topics since 2015.  As a highly trained speaker, certified DiSC facilitator, Lean Six Sigma Green Belt and more, he is ready to crush everything from a keynote speech to an intimate deep-dive workshop.  As an active CX practitioner, Nate has intimate knowledge of his craft and draws from real-life experiences.

2015 ICMI Conference and Expo – Employee Engagement Through Gamification (ranked in top 3 sessions for both attendance and ratings)

2015 ICMI Conference and Expo – Customer Effort Score, Finding Balance Between Effort and Delight (ranked among top 10 sessions of the conference for both attendance and ratings)

2016 SOCAP Symposium – Employee Engagement Through Gamification (ranked in top 3 sessions for overall ratings)

2016 HDI Conference and Expo – Employee Engagement Through Gamification (ranked among highest rated sessions with a 4.79 out of 5)

2017 ICMI Conference and Expo – “Who Says Quality Assurance Can’t Be Fun?” (co-facilitated with Vicki Freece)

2017 Nashville Analytics Summit – “Building A Customer Experience Program From Scratch” (rated among top sessions for the conference)

2017 HDI Conference and Expo – “Building A Customer Experience Program From Scratch” (ranked among top sessions in CX track)


Contact  –